Last updated: 11 June 2026
These Terms & Conditions govern your access to and use of the Lenskare website, mobile applications, and related products and services. By using the Services, you agree to be bound by them.
1. Introduction and Platform Eligibility
- Contractual Agreement: These Terms and Conditions constitute a legally binding agreement under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020.
- User Eligibility: Users must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872.
- Account Responsibility: Users are entirely responsible for all activity, transactions, and security credentials linked to their account.
2. Pricing, Payments, and Taxes
- GST Compliance: All listed prices are displayed in Indian Rupees (INR) and are inclusive or exclusive of Goods and Services Tax (GST) as clearly indicated at checkout.
- Price Modifications: The company reserves the absolute right to cancel orders arising from typographical errors or structural pricing glitches.
- No Cash on Delivery (COD): The platform operates strictly on a prepaid model. We do not offer COD. Full payment for products and services must be cleared at checkout via approved digital channels (credit/debit cards, UPI, net banking, or verified wallets).
3. Shipping, Delivery, and Risk of Loss
- Delivery Timelines: Delivery timelines displayed on the app are non-binding estimates provided by independent logistics partners.
- Transfer of Risk: Title and risk of loss for physical products pass entirely to the customer upon delivery to the designated shipping address.
- Transit Damage: Customers must report transit damage or missing parts within 48 hours of delivery through the app's support channel.
4. Third-Party Installation Services
- Independent Contractors: Installation services are fulfilled by independent Third-Party Local Technicians. They are not employees, agents, or direct representatives of the company.
- Site Readiness: Customers must provide a safe environment, fully working power supply, and any required building management/society permissions before the technician arrives.
- Adult Presence: A legal adult aged 18 or older must be present during the entire installation window to authorize and sign off on completion.
- Rescheduling Fees: Cancellations or appointment rescheduling requested less than 24 hours prior to the allocated time slot are subject to a fee.
- Limitation of Liability: The company acts strictly as a marketplace facilitator for services. We are not liable for property damage, injuries, or poor workmanship caused by the third-party technician.
5. Technical Site Access, Photos, and Data Privacy
- On-Site Photography: Technicians are authorized to take before-and-after photographs of the product and immediate installation area for service verification, quality assurance, and dispute resolution.
- Consent: By booking the service, the customer explicitly consents to this photography within their property.
- Network Credentials: For smart or connected devices, customers may need to share local Wi-Fi network names and passwords with the technician to complete configuration.
- Credential Safety: Customers are strongly advised to change their Wi-Fi password immediately after the installation is complete. The company accepts zero liability for network breaches or data security incidents resulting from shared credentials.
- Data Privacy: Any photos or network details captured during service will be handled strictly in accordance with our Privacy Policy and applicable data protection laws.
6. Anti-Discrimination and Safe Work Environment
- Zero Tolerance Policy: The company maintains a strict zero-tolerance policy against discrimination.
- Prohibited Behavior: Customers shall not discriminate against, harass, or abuse any third-party technician based on caste, race, religion, color, gender, ethnicity, or regional origin.
- Right to Refuse Service: Technicians reserve the right to immediately cease work and leave the premises if they face discrimination, threats, or an unsafe work environment. In such cases, service fees will be non-refundable.
7. 7-Day Return and Refund Policy
- 7-Day Window: Unused electronics can be returned within exactly 7 days from the date of delivery provided they remain in original, unaltered packaging.
- Service Cancellations: Installation service fees are fully refundable only if the cancellation request is submitted 24 hours prior to the scheduled slot.
- Uninstallation Costs: The company will not bear or reimburse uninstallation costs for returned items unless the product is proven to have arrived defective.
8. Warranties and Legal Liabilities
- Product Warranties: Electronics are covered strictly by the Manufacturer's Warranty. The company offers no additional product warranties.
- Workmanship Claims: Any service-related defects must be raised within 7 days of installation to be considered for a complimentary corrective visit by a technician.
- Liability Cap: Total aggregate liability for any dispute is strictly limited to the actual amount paid by the customer for that specific product or service.
9. Intellectual Property and App Usage
- Proprietary Rights: All app code, designs, copyrights, and branding trademarks belong exclusively to the company.
- Prohibited Scraping: Users are prohibited from reverse-engineering the app, scraping data, or introducing malware into the ecosystem.
10. Governing Law and Dispute Resolution
- Mumbai Jurisdiction: These terms are governed entirely by the laws of India. Any legal proceedings, claims, or disputes must fall under the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.
- Arbitration Process: Disputes will be resolved individually through binding arbitration in Mumbai under the Arbitration and Conciliation Act, 1996.