Last updated: 11 June 2026
This policy governs all refunds for products, installation services, and extended warranties purchased through the app. It complies with the Consumer Protection (E-Commerce) Rules, 2020 and the Indian Contract Act, 1872.
1. 7-Day Product Return and Refund Policy
- Return Window: Customers can initiate a return request within exactly 7 calendar days from the date the product is marked as "Delivered."
- Full Refund Eligibility: To receive a full refund, the item must fulfill the following conditions:
- Unused, unwashed, and in its original, unaltered condition.
- Packed in the original manufacturer's box with all tags, user manuals, and accessories intact.
- The serial number / IMEI number must match our warehouse records.
- Non-Returnable Items: Returns will be rejected entirely if the product shows signs of severe physical damage, liquid spillage, or unauthorized technical modifications.
2. Partial Refund Clause
- Applicability: If a returned product is functionally intact but is missing minor non-essential components, a partial refund will be issued.
- Deduction Criteria: The company will deduct a processing and replenishment fee from the refund amount for the following issues:
- Missing/Damaged Original Box: 15% deduction of the product purchase price.
- Missing Accessories (e.g., cables, remote, screws): Actual replacement cost of the accessory up to a maximum 20% deduction.
- Missing User Manuals/Documentation: Flat deduction of INR 100.
- Final Assessment: The final partial refund amount will be determined solely by our quality check team at our Mumbai fulfillment warehouse.
3. Installation Service Refunds
- Full Refund Window: Service fees are 100% refundable if the cancellation request is submitted through the app at least 24 hours prior to the scheduled installation time slot.
- Late Cancellation Fee: If a customer cancels or reschedules less than 24 hours before the appointment, a fixed late cancellation fee of INR 250 will be deducted from the service refund.
- On-Site Refusal: If a technician arrives on-site and cannot perform the installation due to customer unreadiness (e.g., no power supply, missing society permissions, unsafe environment), the service fee is non-refundable.
- Uninstallation Costs: If a customer returns a product within the 7-day window, the company will not refund the initial installation fee. The company will not bear or reimburse any uninstallation costs unless the product arrived physically defective from our warehouse.
4. Extended Warranty Refunds
- Cooling-Off Period: Extended Warranty plans are fully refundable within 7 days of purchase.
- Zero Claims: Refunds are only valid if no service claims have been filed during those 7 days.
- Non-Refundable Status: After 7 days from purchase, the extended warranty plan becomes completely non-refundable and non-transferable.
5. Refund Issuance and App Wallet Credits
- App Wallet Credits: All approved full or partial refunds are issued strictly as App Wallet Credits. We do not offer cash or direct bank/card rollbacks.
- Credit Expiry: App Wallet Credits never expire and can be used to purchase any product, service, or warranty across the app.
- Processing Timeline: Once the returned product is received and inspected at our Mumbai warehouse, the wallet credits will be credited to the user's account within 3 to 5 business days.
6. Reverse Logistics and Pick-Up Process
- Verification Check: A courier partner or a verification agent will inspect the item at the customer's doorstep before acceptance.
- Right to Reject: The pickup agent reserves the right to refuse the return if the physical product does not match the product description or shows obvious signs of unauthorized usage.
7. Legal Jurisdiction
Any disputes, delays, or grievances arising out of this Refund Policy are subject to the exclusive jurisdiction of the consumer courts and civil courts in Mumbai, Maharashtra.